Legal
Refund and Cancellation Policy
How course payments are confirmed, what to do if a payment goes wrong, and how to reach us about a refund.
Under review
This policy is being reviewed and may be updated. If you have a question about it, contact us.
This page sets out how payments and refunds work on Legal Smriti, and how to reach us about a payment.
About this policy
This policy applies to payments for paid courses on the Legal Smriti app and website. It explains how payments are confirmed, what to do if something goes wrong with a payment, and how refunds are handled today.
Registration is free, and so is the Drafting Assistance course. Free courses and the free allowance of drafting templates involve no payment, so there is nothing to refund or cancel.
Course refunds and cancellations
Refund and cancellation terms for paid courses are being finalised and will be published here. If you have a question before or after paying, please contact us.
How refunds are handled today:
- Refunds aren’t made in the app or on the website. Our team handles them.
- A refund is paid back through the payment provider that took the original payment.
- Course access isn’t removed automatically when a refund is made.
Before you pay
- Each course shows its price, its number of days and what’s included before you pay.
- Course fees are shown in Indian rupees and include applicable taxes.
- A course fee is a one-time payment, not a subscription, so there are no recurring charges to cancel.
- A payment unlocks only the course it was made for. Your course can’t be changed after payment.
Changing your mind before you pay
You can remove a course you’ve added but not paid for, as long as:
- no payment for it is in progress;
- you haven’t made any progress in it;
- nothing has been dispatched for it; and
- it isn’t the only course on your account.
A payment attempt that isn’t completed closes after 30 minutes, and the course stays locked.
When access begins
- Access to a paid course begins once your payment is confirmed. We confirm every payment directly with the payment provider; a message on your screen alone doesn’t unlock a course.
- When the payment is confirmed, the course unlocks by itself and you receive a “Payment confirmed” notification. Day 1 opens that day.
If a payment fails or is pending
- While a payment is being confirmed, the app shows that it is verifying your payment. You can leave that screen: the course unlocks by itself once the payment is confirmed.
- If a payment isn’t completed, for example because it was cancelled or declined, the app tells you that the payment wasn’t completed and that your course remains locked. You can try again.
- If a payment can’t be confirmed straight away, the app tells you: “We’ll keep checking. If money was deducted, it will be confirmed or refunded by your bank or payment provider.” If the payment is confirmed later, the course still unlocks.
If money has left your account and your course is still locked, please contact us before you pay again, with the details listed under How to reach us about a payment. We’ll look into it.
Duplicate payments
The system is built so that a course is unlocked once. While a payment for a course is in progress, a new attempt for the same course doesn’t start a second payment. If a second payment is still confirmed for a course you’ve already paid for, it doesn’t unlock anything new: it’s recorded and flagged to our team.
To ask for a duplicate payment to be returned, contact us with the references of both payments. How and when a duplicate payment is returned is being finalised and will be set out here.
If we cancel a live class
If we cancel a live class, the day shows that the class was cancelled, and we’ll update the day if the class is rescheduled. The day’s assignment opens straight away, so you can carry on with the course.
If you have a question about a cancelled class, please contact us.
Plus and add-on packs
Where they’re offered, Legal Smriti Plus and add-on packs are one-time purchases. They don’t renew by themselves, so there is no subscription to cancel.
- If a Plus payment is refunded in full, the Plus period that payment paid for is taken back. Other Plus periods on your account aren’t affected.
- If an add-on pack is refunded in full, the credits you haven’t used yet are taken back. Credits you’ve already used aren’t taken back.
- Partial refunds are reviewed by our team.
Whether and when Plus and add-on pack purchases can be refunded is being finalised.
Deleting your account
When you delete your account, your access to your courses ends. Deleting your account doesn’t by itself start a refund. If you have a question about a payment, please contact us before you delete your account, because deletion can’t be undone.
How to reach us about a payment
To help us find your payment, please tell us:
- the name, email address and mobile number on your Legal Smriti account;
- the course you paid for;
- the date and the amount of the payment;
- the payment reference on your receipt, or the transaction reference from your bank or payment provider.
Never send us a password, a PIN or a one-time code.
- Phone
- +91 96660 05045
- Office address
- Mahalaxmi Nilayam, Rahamath Bagh
Kachiguda Station Road, beside Bank of Maharashtra, opposite Prathima Hospital
Kachiguda, Hyderabad, Telangana 500027 - Office hours
- Open every day, 9:00 am – 10:00 pm
Response and refund processing times will be published here once the policy is final. Our grievance officer can be reached through the Contact page.
Changes to this policy
We’ll update this policy as our refund and cancellation terms are finalised. Each update changes the “Last updated” date at the top of this page.